Overview
Due to the nature of our goods – mainly downloadable e-books and/or software products – we are unable to provide a partial or total refund on purchased items on our website.
The available format for the files are listen on each product page and are guaranteed to work on (at a minimum) the operating system available at the time the sale has gone live.
If the link to download has been lost, you may request another one by contacting us with the information used during your purchase and we will venture to answer you within 7 working days.
It is the buyers responsibility to confirm the type of content in the e-book before purchasing it, as refunds due to personal triggers will not be provided.
When available, purchases will be shown as “TRCEntertainment” on your card statement.
Refunds
PLEASE NOTE THAT ALL SALES ARE FINAL, NO EXCEPTIONS!
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our contact page.
Gifts
We are unable to offer gift vouchers at the moment.
Shipping
All our products are offered via instant download. After purchase you will be redirected to a page where you may download the purchased product. At time of purchase, a physical address is requested for our own tax purposes, yet no physical shipping will take place. You should also receive a link to download the product via e-mail – please check your spam folder if you haven’t received it.
Need help?
Contact us for questions related to refunds and returns.